Refund Policy

In short

• Paid plans are billed monthly and renew automatically.
• You can cancel at any time. Cancellation takes effect at the end of the current paid period, and you keep full access until then.
• Upgrades take effect immediately and you pay the prorated difference. Downgrades take effect immediately, and unused time on the higher plan is credited toward future invoices.
• We do not give cash refunds, pro-rated or partial, including for unused time.
• The Free plan lets you try Herovant before you pay for anything.

Cancelling your subscription

You can cancel from the billing page of your workspace at any time. There is no minimum term and no cancellation fee.

When you cancel, no further payments are taken. Your plan stays active until the end of the period you already paid for, and access to that plan's features and limits continues until then. After that, the workspace moves to the Free plan; see the Terms of Service for what this means for your data.

Upgrading and downgrading

You can change plan at any time from the billing page. Upgrades take effect immediately, and you are charged the prorated difference for the rest of the current period. Downgrades also take effect immediately; Lemon Squeezy applies any unused time on the higher plan as a credit toward your future invoices. A credit is not paid out in cash and cannot be withdrawn.

No refunds

All payments for subscription periods are final. We do not pay out money as refunds, whether pro-rated or partial. In particular, there is no cash refund for:

• unused time left in a paid period after you cancel;
• downgrading to a cheaper plan part-way through a period (the unused time is credited toward future invoices instead, as described above);
• not using the service, or not using all of a plan's features, seats or storage;
• a renewal you forgot to cancel before it happened.

Because the Free plan is available at any time, we ask you to try Herovant on it first and upgrade only when it fits your work.

Who processes payments

Payments, invoices and taxes (such as VAT or sales tax) are handled by Lemon Squeezy, which acts as the Merchant of Record for Herovant subscriptions. Your invoice and receipt come from Lemon Squeezy, and your payment card details are handled by them; we never see your full card data.

If a refund is required by law in your case, tell us at support@herovant.com and we will handle the request together with Lemon Squeezy. Please contact us before starting a payment dispute with your bank so we can try to resolve the problem first.

Your legal rights

Nothing in this policy limits any mandatory consumer rights that apply to you and that cannot be excluded by contract. If such rights apply, they remain unaffected.

Contact

Questions about billing or this policy: support@herovant.com.